Privacy Policy of Forestlore Australia

Forestlore Australia is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform and benefit from our ecotourism, sustainable tourism, and nature-based experiences, including guided forest walks, wildlife spotting tours, eco-accommodation bookings, Indigenous cultural experiences, tree planting initiatives, conservation education programs, and sustainable travel planning. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Information You Provide Directly To Us

• Contact Information: Such as your name, email address, phone number, and postal address (for booking eco-accommodation or sending conservation materials).
• Booking Information: Details necessary for booking tours and experiences, including participant names, dates of birth, dietary requirements (for catered experiences), and emergency contact information.
• Payment Information: While we do not store full payment card details on our servers, we collect information necessary to process transactions through secure third-party payment gateways, such as billing address and transaction details.
• Communication Data: Information you provide when you communicate with us via email, phone, or online forms, including inquiries, feedback, and support requests.
• Health Information: Limited health information relevant to participation in strenuous activities (e.g., allergies, mobility issues) to ensure your safety and well-being during our nature-based tours. This is collected with your explicit consent.

1.2 Information Collected Automatically

• Usage Data: Information about your interaction with our site, including pages visited, time spent on pages, links clicked, and the referring website.
• Device Information: Such as your IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and support marketing efforts. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Managing Services: To process your bookings for guided forest walks, wildlife spotting tours, eco-accommodation, Indigenous cultural experiences, and other conservation initiatives.
• Communication: To send you booking confirmations, updates about your tours, important safety information, and respond to your inquiries.
• Personalization: To tailor our services and content to your preferences, such as suggesting relevant eco-experiences or conservation programs.
• Safety and Welfare: To ensure your safety and well-being during our activities, particularly for tours involving physical exertion or specific dietary needs.
• Marketing and Promotions: With your consent, to provide you with information about new tours, special offers, tree planting initiatives, and conservation education programs that may be of interest to you.
• Analytics and Improvement: To understand how our site and services are used, identify areas for improvement, and enhance the user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information with trusted third parties under specific circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, tour operators, eco-accommodation providers, IT support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Indigenous Cultural Experience Partners: For Indigenous cultural experiences, necessary information may be shared with our Indigenous partners to facilitate authentic and respectful interactions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under Australian privacy laws and the General Data Protection Regulation (GDPR) for individuals whose data falls under its jurisdiction, you have certain rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Transfers of Personal Data Outside Australia

Forestlore Australia primarily operates within Australia. However, some of our service providers may be located outside of Australia. If we transfer your personal data to countries outside of Australia, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing appropriate safeguards like standard contractual clauses.

8. Third-Party Links

Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

• Forestlore Australia
• 76 Gumleaf Grove, Unit 3A
• Brisbane, Queensland, 4000
• Australia